All Malaysian residents (including foreign nationals legally residing in Malaysia), who have met the minimum threshold established by our Partners in accordance with the Terms & Conditions established by the Partners.

All persons from age of one (1) month to sixty-five (65) years are eligible to be covered by this Insurance policy.

Non-members can purchase this Insurance and will be given free AXXESS membership (if they are above age 18).

Sure. You are most welcome to provide protection for your family and friends.

No health declaration form or medical report is required to obtain coverage.

You are eligible for coverage and can purchase this Insurance. There are no travel restrictions.

There is no restriction on frontline staff with increased risk to Covid-19 infection to purchase the Plans. General exclusions applicable are given in the Policy.

No. The coverage will remain in force until expiry of the policy.

It means an illness or condition (such as Covid-19) that occurred before the effective date of coverage.
For Covid-19 it includes pending Covid-19 test results when coverage begins.

The period of coverage is one (1) month

In summary:

Hospitalisation due to Covid-19 – Cash and/or Benefits worth RM1,000.00
Death due to Covid-19 – Cash pay-out of RM5,000.00
Death due to Accident – Cash pay-out of RM5,000.00

The AXXESS – COVID-19 Protect C is an insurance policy offering you the following coverage and benefit:-

i. If you are diagnosed in Malaysia as a person with laboratory confirmation of infection with the COVID-19 and require confinement in a hospital, the Insurer will offer you Cash and/or Benefits to the value of RM1,000.00

ii. If you are diagnosed in Malaysia as a person with laboratory confirmation of infection with the COVID-19, which shall within 365 days of diagnosis result in death as a result of Covid-19, the Insurer will pay your Nominee or the Estate, Cash of RM5,000.00

iii. If you sustain accidental bodily injury caused by accident which results in death within 365 days after the accident the Insurer will pay your Nominee or the Estate, Cash of RM5,000.00

What do you mean by up to RM6,000 cash payout?
If you are hospitalized for Covid-19 and suffer death as a result of Covid-19 or Accident the total amount paid by the Insurer (in terms of Cash and/or Benefits) will be RM6,000.00

Policy effective date will be day following which you registered for the AXXESS – COVID-19 Shield (Protect C). As an example, if you subscribed on 1st February 2021, the effective date will be 2nd February 2021.

There will be a waiting period of the first seven (7) days from the effective date before the insured person is eligible for Covid-19 benefits for hospitalization or death.

For Accidental Death there is no waiting period.

This policy only covers Malaysia.

Once you have registered for AXXESS – COVID-19 Shield (Protect C) on AXXESS microsite at www.axxess.com.my/covid19shield.php, you will receive an immediate email notification with your policy number, effective date and expiry date of the policy and other relevant information.

This is non-renewable Insurance. However, you may register for a new policy when your present cover expires, by patronising our participating partners business/offerings and qualifying for the protection based on partners prevailing terms & conditions.

If the accident causing bodily injury (for Accidental Death Benefit) or laboratory confirmation of infection with Covid-19 (for COVID-19 Death Benefit), occurs within the 1-month coverage period, and shall result in death within 365 days from the date of the accident or laboratory confirmation of infection as applicable, the Insurer will pay the death benefit.

Yes, you can.

Yes, you can. These are two different policies.

No, you can’t. Every member is entitled to only one AXXESS – COVID-19 Shield (Protect C) Insurance protection.

For Personal Accidental/COVID-19 Death Claims, physical claim documents are required to be submitted.

For COVID-19 Hospitalisation, claimants are given allowance for an email submission.

All payments will be made by the Insurer directly to the insured or beneficiary. Payment for hospitalisation benefit, either in the form of Cash and/or Benefit (depending on terms and conditions of the partner extending the benefit) will be done to the Insured. Payment for death benefit will be made to the Nominee or the Estate.

For assistance, you may contact :-
a) AXXESS Customer Care Hotline – +603 2779 2419
b) AIA Care Line – 1300 88 1899 or reach out to AIA via https://www.aia.com.my/en/help-support/contact-us.html

For Covid-19 hospitalization the claim shall include Covid-19 specific tests and hospital admission certification from hospitals identified by the Ministry of Health.
What are the documents required to support a death claim?
For death due to Covid-19 the claim shall include Covid-19 specific tests, death certificate, copy of Identity Card and proof of relationship with Insured.
For Accidental Death the claim shall include police report, hospital certificate, post mortem report, death certificate, copy of Identity Card and proof of relationship with Insured.

How long can I wait before making a claim?
For Covid-19, claims must be made within 30 days. For Accidental Death immediate notice of claim must be given.

No. This product coverage is only effective for Malaysia. Any accident, laboratory confirmation of Covid-19, medical reports, hospitalization or death must occur within Malaysia.